Helpdesk

Microsoft Office 365

Pine Technical College is happy to announce the new Microsoft Student Adventage program. Because of the College's enterprise agreement with Microsoft, students are able to download and install Microsoft Office ProPlus desktop at no additional cost.

Instructions for installing the software and managing licenses are available online: Installing Office 365 ProPlus.

Who is eligible?

All admitted Pine Technical College students enrolled in at least one credit based course. PSEO students taking courses on the Pine Technical College campus are also included. We are working to expand the program to include all PSEO students in the near future. If you have a go.pinetech.edu email address, you can access the product! Once you have left the College, your Microsoft Office ProPlus subscription will end. You may enroll in other available consumer or commercial offers.

What software can I download?

Eligible students will be able to download Microsoft Office ProPlus applications on up to 5 devices (PC, Mac, and/or mobile device). These applications include Word, Excel, PowerPoint, Outlook, OneNote*, Access*, and Publisher*. (*Windows PC client programs and/or features only. Cannot be used across devices).

Where can I find help with Office ProPlus?

This offering is being made by Microsoft. While we will always provide assistance to the best of our ability, Pine Technical College does not have the resources to provide direct support for this product. You can find a general troubleshooting guide here.

If you need assistance using Microsoft Office ProPlus, please take a look at the resources available through Atomic Learning. Access Atomic Learning using your StarID

If you need further assistance, please contact the Pine Technical College helpdesk.

StarID

StarID is a new service that will simplify your life on campus by providing one username and password for several tools including student email, campus classroom and lab computers, network based printing and other network services, eServices, Desire2Learn and online library databases.

To access your account to change or recover your password, activate your account, and other options, please visit the StarID Self Service. If you need to activate your StarID, you'll have verify your identity before claiming your StarID and setting your password.

  • Tech ID (Student ID).  Select Pine Technical College and then enter your eight digit Student ID and your social security number.

  • Library Card Number.  Select Pine Technical College and then enter the 14 character number from your library card and your social security number.

  • Personal Email Address.   Enter the personal email address that’s on your eServices account. The system will send a verification code to the email address.  You can then use the Verification Code option to continue.

If you do not have a social security number on your student record and you do not have a personal email address on your eServices account, please visit with a member of staff in the LRTC. They will issue a temporary Verification Code that will allow you to activate your StarID. If you have any further trouble, please contact the helpdesk.

Please Note: If you are enrolled in multiple Minnesota State Colleges and Universities institutions, your StarID will be the same for all institutions who have implemented the service.

Atomic Learning

Pine technical College has entered an agreement with Atomic Learning to make a broad library of training available to all our community. From instant answers on “how to” questions to step-by-step training workshops, Atomic Learning simplifies campus technology integration, training, and support.

Our subscription to Atomic Learning includes nearly 50,000 step-by-step tutorials on common software such as Microsoft Office, Desire2Learn, and workshops and technology integration projects on emerging topics such as plagiarism and online courses. Available 24/7 on campus or home,  Atomic Learning creates flexible training opportunities that makes it easy for learners of all ages to embrace technology. 

To start, login to Atomic Learning with your StarID. If you need any assistance, please contact the helpdesk.

Student and Staff Software Purchasing Options

Pine Technical College has collaborated with eAcademy to offer a variety of software applications to our students, staff, and faculty at deeply discounted prices. You can purchase products from Microsoft, Adobe, MiniTab SAS, and others. From time to time, eAcademy also negotiates special offers on select products. You can learn more here: http://pinetech.onthehub.com. You can also visit the eAcademy blog for more information, http://blog.onthehub.com

Microsoft has released Security Essentials, a comprehensive antivirus security suite free for home use. You can find details here: http://www.microsoft.com/security_essentials/?mkt=en-us

You will be dealing directly with a third party to purchase any of the products or services described. Installation of the product is at the student’s and/or employee’s own risk. Pine Technical College assumes no liability for the installation of the product on a student or employee’s personal computer and cannot offer support for the use of the product.

Contact Helpdesk

If you need computer or website assistance, contact the PTC Helpdesk via phone: 320-629-5113 or via e-mail: helpdesk@pinetech.edu.

Helpdesk Hours in the Learning Resource and Technology Center (LRTC):

  • Mon-Thurs: 7:30 am - 9:30 pm

  • Friday: 7:30 am - 4:00 pm

  • Saturday: 8:00 am - 1:30 pm

For any non-specific questions about Pine Technical College and its services, you can also try our Ask Here service. 

MnSCU System IT Resources

To reset ISRS Uniface, DARS, SWIFT, SEMA4, SWIFT Data Warehouse (EPM) and IA Warehouse passwords, please submit a request on the password reset page:
https://itsmnscu.custhelp.com/app/password_reset

To open a support ticket for system-wide applications and services such as StarID, ISRS, EMS, Lumens, DARS, SWIFT, SEMA4, SWIFT, EPM, and IA Warehouse, please visit the MnSCU ITS Helpdesk: https://itsmnscu.custhelp.com/

To check the operational status of system-wide applications and services, please visit the system status page at: http://status.mnscu.edu/

For system and state security forms, please visit the system security forms page at http://www.its.mnscu.edu/security/securityforms/index.html