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Human Services Eligibility Worker

Program Overview

The Human Services Eligibility Worker (HSEW) program can be summarized in the following ways:

-- The program trains people who have an interest in helping families in times of financial need;
-- Eligibility Workers are often the first in the line of defense against poverty;
-- An eligibility worker has extensive contact with clients and must develop strong interpersonal skills;
-- The HSEW program prepares students through coursework in public assistance policy, communication skills, and how to determine eligibility for many federal and state services;
-- The HSEW program is approved by the Minnesota Department of Human Services and by the National Eligibility Workers Association.

Program Plan

Diploma (40 credits)

ENGL 1276 College Composition (4) or ENGL 1277 Technical Communications (4)
SOCI 1225 Human Diversity (3)
General Education Electives, Minnesota Transfer Curriculum - any goal area (3)
HSEW 1201 Introduction to the HSEW Role (4)
HSEW 1205 Worker Skill (4)
HSEW 1230 Public Assistance Policy 1 (4)
HSEW 1235 Eligibility Systems 1 (4)
HSEW 2230 Public Assistance Policy 2 (4)
HSEW 2235 Eligibility Systems 2 (4)
HSEW 2290 Internship (6)

A.A.S. Degree (20 additional credits)

General Education Electives, Minnesota Transfer Curriculum - any goal area (20)

Course Outlines

For more specific information about this program's required courses, visit the Course Outlines page.

Cost of Program

To determine the cost of this program, visit the Tuition and Fees page.

Career and Employment Information

While the number of families receiving cash assistance has dropped dramatically since welfare reform began in the mid-1990s, there has not been a decrease in the number of workers. Welfare reform requires frequent interaction with clients and increased documentation; thus, the number of cases a worker manages is reduced. Government benefits interviewers handle many other programs previously not affected by welfare reform. A continued need for eligibility workers persists, with most openings occurring as a result of promotion or retirement. Regarding earnings, according to the Occupational Employment Statistics program, Government Benefits Interviewers earn an average of $19.86 per hour in Minnesota. Specific list of organizations where past graduates have found employment and their salary information.

Other Notes

-- A laptop computer is required to attend on campus for the HSEW program.
-- The HSEW courses can be attended from any computer with Internet access.
-- For more information, you also may view the HSEW website.

Gainful Employment Program Information for Human Services Eligibility Worker Diploma (40 credits)